Ochatbot® Customer Service AI Chatbot
Ochatbot® – Customer Service AI Chatbot
More than 62% of people prefer resolving issues through a chatbot rather than a live agent. If a question can be answered quickly, it makes no difference if it comes from a chatbot or a human. That’s where Ometrics’ Ochatbot comes in.
✓ Free 7-day trial | ✓ No credit card required
Instant Responses, 24/7
Say goodbye to long response times and hello to instant support! Ochatbot engages with customers in real-time, providing quick and efficient responses 24/7. Customers don’t take breaks, and neither does Ochatbot. Rest assured that when your support team is away, Ochatbot is there to fill in the gaps.
- 25%-25% drop in support tickets for businesses who use Ochatbot.
Effortless Problem-Solving
Whether it’s answering burning product questions or tackling order hiccups, Ochatbot is geared to make customers feel heard and valued, boosting their shopping experience and saving your support team time.
Shortened Sales Cycle
Ochatbot doesn’t just solve repetitive queries; it actively builds the customer’s basket. Product recommendations and abandoned cart reminders make Ochatbot the perfect sales assistance. Coupled with deep knowledge of your product inventory, Ochatbot gets your customers to the checkout with lightning speed.
- 5%-35% increase in AOV for businesses who use Ochatbot.
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Revitalize Customer Service
An ideal support team sees human agents and chatbots working in tandem. By automating answers to repetitive queries, a chatbot helps reduce the workload of a human team, allowing those workers to focus on more intensive complex support tickets and avoid burnout. Imagine AI chatbots as tireless workers who act as the first line of defense against repetitive questions and are available during business off-hours. Chatbots ensure that someone is always available to help the customer.
Additionally, Ochatbot may be completely integrated into a live chat system, guaranteeing that a human agent is available to take action when necessary. Ochatbot’s unique AI recognizes when certain questions require human intervention and directs them to an available live chat agent.
Customer Service Features
Upload and Go (Generative Plan Only)
Generative AI makes Ochatbot the perfect customer service and shopping assistant. Import FAQs, policies, specifications, and more directly into Ochatbot.
Live Chat and Third-party Integrations
Ochatbot can activate built-in or 3rd party live chat when questions are unique to the shopper’s situation or beyond the AI scope.
Upload and Go
Generative AI makes Ochatbot the perfect shopping assistant. Import important FAQs, policies, and guidebooks directly into Ochatbot so it can become a business expert.
Dedicated NLP Engineer (Pro Only)
With a dedicated NLP Engineer monitoring and training Ochatbot daily, your customer service team will be alerted to any site issues or sales obstacles within 24 hours of detection.
Page Targeting
Ochatbot engages shoppers at the right moment in their shopping journey using a variety of triggers to initiate conversation. For instance, Ochatbot can be triggered to offer help with shipping and returns on the checkout page.
Recover Abandoned Carts
Shoppers will be reminded to complete their unfinished order by displaying the items left in their cart from the previous session. The Abandoned Cart feature helped increase revenue 34% for this Ochatbot client.
Tracking Orders and Order Status
Ochatbot saves the support team from hours of answering emails and phone calls simply providing a customer’s order status. Customer support tickets for one Ochatbot client were cut by 78%.
Support Page Targeting
Ochatbot engages shoppers at the right moment in their shopping journey using a variety of triggers to initiate conversation. For instance, Ochatbot can be triggered to offer help with shipping and returns on the checkout page.
Direct Purchasing and Add to Cart
Shoppers are provided with recommended products during the conversation. Each recommendation can be added to the cart directly from the chat window, increasing conversions.
Get Started with Ochatbot
Build your own AI chatbot for free with a 7-day trial! Whether you want a Scripted NLP AI or a Generative AI, we got you covered. Creating your chatbot is easy; no programming is required.
Still not sure if Ochatbot is right for your business? Schedule a meeting with us today for a free demo.
✓ Free 7-day trial | ✓ No credit card required