AI Terms Glossary: Key AI Concepts You Should Know
The conversations floating through the tech sphere can be largely incomprehensible without a background in specific fields. Neural networks, deep learning, and something called “explainable AI.” If you feel lost, don’t worry, you’re not alone....The Role of Chatbots in Enhancing Customer Experience: A Deep Dive
Improving the customer experience has become a focal point for organizations that strive to stand out in today’s globalized market that is continuously evolving. Consumers require seamless, instantaneous, and personalized solutions to their problems, so companies have...Why Support Bots Can’t Keep Up: The Case for E-commerce Specific Chatbots
To succeed in today’s market, e-commerce businesses need to provide exceptional customer service and seamless shopping experiences across multiple channels. Businesses are addressing this shift by deploying chatbots to handle customer interactions. Gartner forecasts...What is the Impact of Chatbot Sentiment Analysis on Your Customer Support Strategy?
AI-powered chatbots have established themselves as a valuable asset to contact centers. Their ability to mimic human conversations resolves issues such as understaffing and high labor costs. Chatbot sentiment analysis enriches the value of chatbot technologies by...From Search to Checkout: AI’s Complete Takeover of E-commerce
If you’ve been on the internet too much, there’s no way you haven’t heard of AI or artificial intelligence. Why? From ChatGPT to chatbots to online shopping, almost all of our actions on the web are influenced by AI. AI has already become a staple technology used by...
