Ochatbot integrates with all eCommerce platforms allowing the AI to suggest products in the database as well as upsell and crossell related products. Shoppers can add to cart directly from the chatbot or view details on the product page. 

We work with your team to build custom product finders that can ask a series of questions to narrow down a specific category of products or a particular product. This is very helpful for industries like vitamins, supplements, and CBD, where the customer is confused or learning about the industry.

Ochatbot’s Up-Sell and Cross-Sell feature allows eCommerce stores to suggest other products to shoppers based on what they just added to their cart. When a shopper clicks to add a product to their cart or when a shopper is on the checkout page, Ochatbot will open the full chatbot window and display similar or complementary products to boost Average Order Value (AOV).

Our NLP engineers are training and managing the AI for your chatbot every day. We reach out to you in real-time with issues we see from shoppers and customers. We often find technical issues with the website and notify you, reducing drops in sales. A weekly report with top KPIs keeps you on top of performance along with deeper analysis, such as why shoppers are having problems on a particular product page or at checkout.

Ochatbot can ask questions and understand what the customers are looking for, then recommend the product that fits their needs. Ochatbot provides product image, description, price, link to the product page, and the option to Add to Cart all inside the chatbot window.

Sometimes words are not good enough. Ochatbot can present images and videos in the chatbot window to quickly explain a complex process for support or how easy a product can work.

Some customers need to chat with a live agent. Ochatbot has built in live chat and can also seamlessly transfer to a thrid party live chat system. For example, with some live chat systems Ochatbot can determine if a support person is available and if not can create a ticket instead.

Ochatbot can send tickets right into your CRM. This allows more complex support issues to be handled by your support staff. It can also send business leads and other requests.

Change the appearance, size, and location of the chat window to match Ochatbot with your brand.

Ochabot has built in surveys and can gether information to gain customer feedback in a conversational manner. Ochatbot has many modules such as LeadBot. LeadBot can qualify customers, collect contact data, and even set appointments

Yes, Ochatbot can connect to your support CRM to send tickets directly to their inbox.

Yes, Ochatbot can connect to all third-party live chats. With some live chat systems, Ochatbot can detect if a support person is available to chat; if they are not, the bot will offer other support channels, such as creating a ticket. We also offer a live chat tool within our platform that has a limit of one seat or one agent per account but does allow you to watch and engage with visitors on your site in real-time.

Yes, in addition to the Snapshot report sent every Friday straight to your email inbox, our Pro and Enterprise clients are given the option to schedule monthly meetings with our engineers to discuss Ochatbot’s performance in other areas. We can also conduct research projects to learn more about shoppers’ issues on specific pages or topics.

Yes, in most cases the monthly fee covers business use-case customizations, like product finders and other features. We can also create custom API’s that connect to other business databases to provide answers for customers.

Yes, we are GDPR and CCPA compliant. We have many clients that require FDA approval, so the bot must be careful with its responses. We also have a HIPAA complaint Chatbot solution for the medical industry.

Ochatbot reduces support tickets by 25%-45% by quickly and efficiently answering repetitive queries 24/7. This frees up hours of work and allows your team to focus on more important issues. There are always customers that want to talk to a human, so Ochatbot does not get in between those customers and a live support agent.